On Hold Music And Messaging

Custom Music and Messaging On Hold Services
Streaming Messaging Service For Your Customers On Hold
1-866-775-1013

Your On Hold Messaging

Custom Music and Messaging On Hold Services
Streaming Messaging Service For Your Customers On Hold
1-866-775-1013

 

Your On Hold Marketing

Customer On Hold Facts

Recent studies have found that about ¾ of all calls are placed on hold.  No one WANTS to be put on hold, nor do companies want to put people on hold.  It just a necessary part of business in getting the right person talking to the caller.  After all, these are your most captive potential customers.  Let Your On Hold Messaging help

Nearly 2/3 will hang up within 45 seconds if they are left on hold in silence.  Numbers like that can either make or break your business. They called you, so why not tell them a bit about you while they wait.  Maybe a mix of music.  Possibly some specials or even just your hours… It is your call, literally!

Fact is 9 out of 10 callers would prefer to have music or messages while they wait on hold.  In addition, music or messages keeps callers on the line on average 30% longer!  Help keep these hot leads on the line.  Whether you want music by today’s greatest artists or targeted marketing to support a mailer campaign.  A careful selection of targeted marketing can yield more than a 20% interest rate in mentioned promotions!

YourOHM Features

 

YourOHM Streaming Media Solution

There is no cumbersome loading of files on your mission critical phone system.  Your On Hold Marketing is a 100% streaming phone messaging application by the streaming experts!  Update the cloud and one or all locations are instantly updated!

We Are Streaming Media Experts

Your On Hold Messaging is THE streaming expert.  With our roots in the streaming music industry, we are the technology company to turn to for custom on hold marketing. We utilize 21 data centers across the US to ensure maximum uptime. We regionalize your stream, so it is as close to you as possible to minimize potential points of failure.  Your On Hold Messaging is the only company you can truly count on for streaming reliability!

 

 

Products

Voice Messages on Hold
Background Music Service
Music On Hold
Voice Messages on Hold

Voice Messages on Hold

Many companies have existing messages they would like to use, and we allow for easy implementation.  Additionally, we provide copywriting services as well as professional voice recordings for your company.   These can easily be mixed in with REAL music by ORIGINAL Artists!

Using voice recordings allow for you to speak directly to a very interested customer.  They help you upsell and inform.  Additionally, they are more affordable than you thought.  We have easy pricing plans designed to maximize your return on your on hold marketing.

Voice Message On Hold Sample

Background Music Service

Background Music Service

Background music service for your retail location

StoreStreams background music service enhance your retail locations vibe.

StoreStreams offers a complete background music service for businesses across the United States and Canada of all sizes that are in need of a business music system for their retail outlet .  StoreStreams offers a complete music service that includes retail music systems that are easy to install and affordable priced.

StoreStreams has you covered offering everything from commercial grade Internet radio receivers, power amps, speakers and a robust music service offering that plays hit music from today and yesterday hit artist. The StoreStreams  Business Music Service offers unique programming features and includes all royalty fees paid to ASCAP, BMI, SESAC, GMR, SOCAN and RESOUND.

StoreStreams can help you develop a solution that includes everything from the music itself to all the hardware it is played upon!

Music On Hold

Music On Hold

Your company is not a cookie cutter “elevator music” type of company, so why subject your customers to that ear pollution?  Your On Hold Marketing uses REAL music by the ORIGINAL artists.  Our exclusive marketing relationship with StoreStreams allows us to provide fully licensed music playlists tailored for you.  To that end, some companies might still use a radio station or mp3 player plugged into their phone system.  Some may use an Internet solution like their Spotify account.  There are many hidden and not so hidden dangers in using these methods that are avoided by using Your On Hold Marketing.

Music On Hold Sample

Why On Hold Marketing

Inform Your Caller

Inform Your Caller

Keep your customers happy and give your caller important  information they may need know before coming to see your business. Pertinent information about hours of operation, wait times, parking situations or products and discounts can be conveyed with on hold marketing.

Engage

Engage

An engaged caller has something very important invested in the call… their time and interest.  Whether you engage them through music that compliments your store and brand or if you use targeted marketing, it works.  The customer wants that relationship.  They want to be comfortable with you.  Re-enforce why the caller called you in the first place through a well thought out marketing engagement plan.

Motivates With Marketing

Motivates With Marketing

Promotions or offers mentioned in on hold marketing messages are sold at a 20% higher rate to those not mentioned. Why not motivate your caller to buy while they are on hold?

Creates Professionalism

Creates Professionalism

When you use music and messaging, your company is conveying a high level of professionalism.  It upgrades the user’s image of your company, as it informs and comforts them with their decision to contact you

Build Brand Awareness

Build Brand Awareness

You have a captive audience on the phone.  They obviously chose to call you for some reason.  Re-enforce the message with either complimentary music that matches your brand or messaging to inform the caller.

Reduce Callers Hang Ups

Reduce Callers Hang Ups

2/3 of all callers placed on hold will hang up if they are left without music or marketing.  The cost of doing business is high enough.  Do not compound it by having those that call you hang up because it takes you a minute to help them.  Keep those callers on the line and those dollars in your cash register.  Provide music and/or messaging to keep them engaged.

Pricing

Customized Pricing plans – Pay for what you need!


choose your plan

30 Day Free Trial

Web Based Listening Interface

Update Frequency

Message Features

Import Customers Existing Messaging

Includes Music Bed

Contract

Business Lite

$30.00

per month

Yes

Changed Annually

Will port over cusomers existing message


Two read only messages

Included plus hours and address message

Contact Us For A Free Consultation
1(866) 755-1013

Business Pro

$50.00

per month

Yes

Seasonal Updates

4 messages included

Plus hours and address message

Contact Us For A Free Consultation
1(866) 755-1013

Custom Programming

$80.00

per month

Yes

Monthly Updates

8 Custom messages included

Plus hours and address message

Contact Us For A Free Consultation
1(866) 755-1013

All customers are on a month to month nocontract basis; meaning we have to earn your business each month.
We offer simple plans to keep it easy for you; and admittedly, us too!

 Seasonal Music

We have an extensive collection of music that can be customized through our relationship with StoreStreams.  4th of July? Christmas?  New Years?
We have you covered, and we can easily customize the music for the time of year.

Simple Integration

Simple Integration With Hosted IP Phone Systems

Unfortunately, many offsite or hosted VOIP solutions do not allow for enhanced on hold messages and music. YourOHM provides a quick and easy solution for creating  and installing Your Marketing On Hold service .  YourOHM works with with major voip telephony solutions shown below.

Platforms Supported

The YourOHM Difference

Streaming vs. Traditional On Hold

Streaming Your On Hold Marketing is similar to a streaming radio service like Pandora or I Heart Radio; however, it is licensed for you to use it for your phone system.  Streaming provides an easily customizable user experience, as the messaging may be all music, all messages about your business, or a mix thereof.  It is your choice! Any change you wish to make is easy to deploy, as you simply update one location in the cloud… outside of your mission critical PBX.

 Tailored Customer Experience

Your On Hold Messaging is fully customizable to be whatever you need.  Either a continuous music stream of today’s greatest hits or advertisements about specials you are currently running are easy to implement.  And, they boost your program interest while keeping your customers on the phone until you can help them.

Rapid Content Deployment

With your dedicated account representative, you can quickly update and change the programming on Your On Hold Marketing stream.  In fact, you can change multiple locations at one time!  Because you are changing the content outside of the phone system, you do not usually need a PBX engineer involved.

Easy Integration

Mostnew PBX systems allow for a streaming address to be dropped into the system to play on hold music and messaging.  The rest will typically allow for an input via a headphone or speaker jack.  These are simple additions to your phone person can implement in a matter of minutes.

Customer First

Customer FIRST Service

At Your On Hold Marketing, we are customer service driven.  We feel that means we put our customer’s satisfaction with our service first and foremost.  We offer month to month contracts, so if you are not satisfied, you can cancel at any time.  No expensive buyouts or hardline terms… just great service and helpful people.

Selling Points

You will have one on one interaction with a dedicated account manager who knows your account. They will help you configure the right mix for your on hold marketing.
We know sometimes things happen… Maybe you had a power outage. Maybe you upgraded your phone switch. Maybe you just have a question. If your account manager cannot help you, we include normal help desk support with your service.
We offer complete written instructions on how to integrate your new phone messaging system, as well as online video assistance. If for some reason those do not answer your questions, we have someone standing by to assist and answer questions you may have about how to install your system.
Your On Hold Marketing offers a two week trial of the system to insure it does what you need it to do. A true “try it before you buy it!” We will even do customization for you, so you get a true sense of what the system can do.

 

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